30.5.20

Adafruit Lost A Customer

Last week I placed a $200 order with Adafruit. Today, after finding out that the order had not been processed in any way, I asked Adafruit when it would ship. The customer support representative could not say. Then, without any prompting from me, she cancelled my order and told me to find a new supplier. Apparently, my query was so unwelcome that Adafruit doesn't want my money, or indeed any future orders. :/



Update, June 11th. The Adafruit website now states that "Non-urgent orders are shipping within 7-10 business days, sometimes sooner." Why couldn't Kelly have told me that when I asked? In addition to cancelling my order, I now find out that Adafruit has also placed my shipping address on a blacklist to prevent future orders. If you are reading this, Limor Fried — thanks for nothing.
 

2 comments:

claybratt said...

What the heck!?!

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